We try to keep things simple for everyone at All Square, so to make the experience as easy as possible when you book our service it means you agree with and agree to all of the T's & C's below.
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The word 'we' in these Terms & Conditions will always refer to the company Rubilah Ltd. trading as (T/A) All Square Wrap 'n Ride
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Rubilah Ltd. T/A All Square Wrap 'n Ride operates on a very simple principle. There are no accounts, no tabs and no I.O.U.'s. We square your car, and you square your bill. For online orders, once payment is received and cleared your items will be sent.
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Any non-payment on the day for setup work will result in the full balance needing to be paid within 7 calendar days. After this period non-payers will have their debt passed on to a debt management company who will then chase the debt and any associated fees incurred. Rubilah Ltd. T/A All Square Wrap 'n Ride will not return to this customer for any further work in the future. Please see our GDPR policy under Contact & Privacy page for further information.
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Our setup services requires a fairly flat solid surface to set our equipment on. Grass and gravel will not provide a suitably stable platform to give consistent and accurate results on. Garages and driveways are perfect but please check with us on booking to make sure the location is suitable. No refunds can be given although a re-booking can be made at full cost again if an unsuitable surface has been provided.
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If upon arrival the vehicle is not able to be setup, full payment will be required due to the customer not being able to provide suitable conditions or vehicle to be worked on without giving us prior notice. Issues include unsuitable surface, seized parts, missing parts or parts not fitted to the vehicle, or the vehicle is not onsite. Locking wheel nut sockets must be available and suitable for use.
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We are not a general mobile mechanic service. Parts required to be setup on the car will need to be fixed to it upon arrival. Exception to this are items like shims to adjust parameters on the car or if we are supplying and / or fitting shock absorbers / coilovers. Any adjustable strut top mounts or camber correcting kits will need to be fitted to the vehicle ready for adjustment unless discussed with us before the booking has been made.
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We are not able to modify the structure of the vehicle chassis in any way. If structural modifications / drillings are require to fit any parts, this will need to be done by a qualified technician or business insured in this field. Our insurance does not cover 'in-the-field' modification to chassis' nor does it cover the use of heat in the form of a naked flame or welding on a vehicle.
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We will endeavour to free off seized fasteners if needed but the labour charge on this will be charged at the rate of £35 per hour worked out by the minute. We will give 5 minutes 'grace' on this for the odd fixture, but regular problems will be chargeable. Items that require repair or adjustment along the way that are not part of the setup or alignment and MUST be moved by us will also incur a labour charge or £35 per hour.
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We do not provide parts of any kind for our setup or wheel alignment services unless previous discussed with us or purchased in advance from us. We are simply a service that will setup your chassis by adjusting Ride Height, Corner Weights, Toe, Camber and Caster. Where applicable we can also check damper 'clicks' match side to side and set adjustable anti-roll bars too. Shims for setup can be sourced if requested in advance and are to be charged to the customer in addition to the setup or alignment. We are able to supply Koni and Intrax shock absorbers and fit these for you as well. This is a separate service to our wheel alignment or setup services and will be charged as a separate service although both can be carried out in one booking. If you require parts to be provided please advise us with plenty of time ahead of your booking and we will see how we can help. Parts sourced by customers are the responsibility of the customer, and if the booked work cannot be undertaken on arrival because the supplied parts are not suitable for purpose then the full job fee is still payable.
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We have many years experience in the Automotive and Motorsports industries and pride ourselves on being good at what we do. As we provide a setup service not a build service, it is the owner's and/or driver's responsibility to check that the vehicle is safe for use after we complete our adjustments. We will tighten everything that we loosen and adjust at the end of adjusting the settings but the sole roadworthy responsibility falls with the vehicle owner. Rubilah Ltd. T/A All Square Wrap 'n Ride will not be held responsible for any accidents, damage or other mechanical issues arising from vehicle use after we complete the chassis setup. Mechanical safety is always the vehicle owner's and/or driver's responsibility before use.
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Verbal and Physical abuse towards our staff and damage to equipment will not be tolerated and will be met in every case with Police being called and prosecution sought along with full payment being made.
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'Custom' geometry setups away from the manufacturer's standard settings are at the discretion of the vehicle owner and/or driver and the owner and/or driver accepts responsibility for the change in handling and grip levels of the vehicle on it's non-factory settings. Third parties requesting the custom geometry for their customer assume responsibility on behalf or the vehicle owner and / or driver. Rubilah Ltd. T/A All Square Wrap 'n Ride cannot be held responsible for any loss, damage or dis-satisfaction for a customer choosing a setup that is non-standard. Whilst we can provide educated advise as to setup changes, these changes can have different effects from vehicle to vehicle and the owner and/or driver has the ultimate decision to choose these settings or not. We advise owner's and/or drivers to research handling changes and what geometry adjustments can do before deciding to choose custom geometry. All liability for custom geometry, whether researched or not, falls with the owner and/or driver when booking with us.
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If multiple services are booked with us we will endeavour to complete them in one day where possible. This may not be possible if a shock absorber supply and fit and full track setup are booked if the shock absorber fitment is a lengthy process on that particular vehicle. No further charge will be incurred in running into an extra day, however additional work / problem correction / seized parts will incur an additional charge of £35 per hour.
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As we operate a mobile service we work at the mercy of the weather. If the place we are working has no shelter then a free of charge re-booking may have to take place in the case of inclement weather. If a covered place is provided for us to work then there should be no problems in carrying out the work. Please advise us of the workplace ahead of your booking so that alternative plans for our services can be made if needed.
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If we have supplied / fitted stickers we recommend that you do not jet wash the vehicle for at least 24 hours afterwards. This is especially the case when fitted in cold weather in order to give the adhesive chance to stick or if the stickers have been applied with water for positioning purposes. Any problems resulting from stickers lifting from being washed to soon, or damage to stickers through use of detailing equipment are the sole responsibility of the customer and can be replaced and refitted for the cost of the item (plus fitment cost where applicable.)
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We will not guarantee any sticker or wrapping work where the vehicle has had a ceramic coating applied without it being comprehensively compound cut from the bodywork first. Adhesive does not stick to ceramic coating meaning that the wrap or sticker will fail over time or not stick at all. This is solely the customer's responsibility to ensure that their vehicle or item is presented in a condition suitable for applying a wrap or sticker.
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Our track support service price is for 1 day at the chosen circuit and also covers our fuel to the venue. Services for the day will be included in whatever is decided between us and the customer. Payment for track support is required ahead of the date and is to be paid via bank transfer. If the test / race day has to be cancelled for unforeseen circumstances we will provide you with a voucher to be used on another suitable day in the future. We will provide basic hand tools, pressure gauges and other reasonable equipment to use on the day. Vehicle specific items such as specialist wheel sockets, lifting and fuelling equipment and laptops are the responsibility of the vehicle / team owner.
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Online orders will be dispatched as soon as possible once the order has been processed. A normal time for delivery is about 48hrs after order processing. Sometimes this may be less and sometimes more. This will vary depending on the time and day of the order, as well as stock levels and the time when we can process your order. We will endeavour to process your order as soon as possible.
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Occasionally there will be items showing as 'In Stock' in our online shop that may unfortunately be out of stock, If this is the case we will let you know as soon as possible and discuss how you would like to proceed. This may be due to a number of factors such as an identical recent order using up the last of the stock, not being able to update stock levels or suppliers having run out.
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Any items that a customer wishes to return must be unopened and unused within 7 days of receipt. Proof of the date of receipt may be asked for. The P&P for items no longer required will be at the expense of the customer. P&P for items returned for warranty purposes will need to be paid by the customer initially, however if the warranty claim is upheld by the manufacturer whose item is faulty then a replacement will be sent out along with a refund of P&P for the return of the item. If a warranty claim is not upheld then no refund the P&P will be paid. The customer may request the item back from it's failed warranty check but will have to pay the P&P on this too.
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Damage and injuring arising from misuse or failure of parts purchased from us is at the liability of the end user. Once the part is fitted to the vehicle we cannot guarantee quality of fitment, damage incurred during fitting, damage incurred during use or force majeure. We will not pay for new parts, repairs, injuries or compensation, legal fees, inspections, estimates or anything else not covered here through product failure in use.