TERMS AND CONDITIONS

We try to keep things simple for everyone at All Square, so to make the experience as easy as possible when you book our service it means you agree with all of the T's & C's below.

1/ The word 'we' in these Terms & Conditions will always refer to the company Rubilah Ltd. trading as (T/A) All Square Wrap 'n Ride
2/ Rubilah Ltd. T/A All Square Wrap 'n Ride operates on a very simple principle. There are no accounts, no tabs and no I.O.U.'s. We square your car, and you square your bill. For online orders, once payment is received and cleared your items will be sent.
3/ Any non-payment on the day for setup work will result in the full balance needing to be paid within 7 calendar days. After this period non-payers will have their debt passed on to a debt management company who will then chase the debt and any associated fees incurred. Rubilah Ltd. T/A All Square Wrap 'n Ride will not return to this customer for any further work in the future. Please see our GDPR policy under Contact & Privacy page for further information.
4/ Our setup services requires a fairly flat solid surface to set our equipment on. Grass and gravel will not provide a suitably stable platform to give consistent and accurate results on. Double garages and driveways are perfect but please check with us on booking to make sure the location is suitable. No refunds can be given although a re-booking can be made at full cost again if an unsuitable surface has been provided and is only found upon arrival.
5/ Due to being a mobile service and working on the floor to setup your vehicle, we are unable to move the subframe of your vehicle to adjust geometry. This is due to access to subframe, supporting the vehicle and the tooling required to do the work, we just simply can't do everything safely when working mobile from a van! This is commonly seen on newer VAG group cars where front camber is fixed, but can be out of spec. due to the subframe being slightly out of position. If you are booking a vehicle where this could be an issue we will advise you of this.
6/ If upon arrival the vehicle is not able to be setup, full payment will be required due to the customer not being able to provide suitable conditions or vehicle to be worked on without giving us prior notice. Issues include unsuitable surface, seized parts, missing parts or parts not fitted to the vehicle, or the vehicle is not onsite. Locking wheel nut sockets and other vehicle specific items must be available and suitable for use. We will be happy to make a new booking for the vehicle for another day when it is ready, this booking will be charged at the regular rate for the service required.
7/ We are not a general mobile mechanic service. Parts required to be setup on the car will need to be fixed to it upon arrival. Exception to this are items like shims to adjust parameters on the car or if we are supplying and / or fitting shock absorbers / coilovers. Any adjustable strut top mounts or camber correcting kits will need to be fitted to the vehicle ready for adjustment unless discussed with us before the booking has been made. If you require additional parts to be fitted this may be possible, but could take the booking into an extra day which will is not included in the original setup price. If an extra day is required we will advise you on when the next available date is. Please be aware that it may not be possible to leave the vehicle in a useable condition if we cannot complete the work in a single day due to additional work being added on.
8/ We are not able to modify the structure of the vehicle chassis in any way. If structural modifications / drillings are require to fit any parts, this will need to be done by a qualified technician or business insured in this field. Our insurance does not cover 'in-the-field' modification to chassis' nor does it cover the use of heat in the form of a naked flame or welding on a vehicle.
9/ We will endeavour to free off seized fasteners if needed but the labour charge on this will be charged at the rate of £39.50 per hour worked out by the minute. We will give 5 minutes 'grace' on this for the odd fixture, but regular problems will be chargeable. Items that require repair or adjustment along the way that are not part of the setup or alignment and MUST be moved by us will also incur a labour charge or £39.50 per hour. If we are unable to free an item off and it needs to go to a regular garage on a lift, then the terms of T&C Item 6 are applicable. This means that the service for the day is to be paid for and a new chargeable booking will need to be made to finish the work.
10/ We do not provide parts of any kind for our setup or wheel alignment services unless previous discussed with us or purchased in advance from us. We are simply a service that will setup your chassis by adjusting Ride Height, Corner Weights, Toe, Camber and Caster, or Bump Steer if this service is required. Where applicable we will also check damper 'clicks' match side to side and set adjustable anti-roll bars too. Shims for setup can be sourced if requested in advance and are to be charged to the customer in addition to the setup or alignment. We are able to supply Koni, Nitron, KW, Gaz and Intrax shock absorbers and fit these for you as well. This is a separate service to our wheel alignment or setup services and will be charged as a separate service although both can be carried out in one booking if time allows. Normally we will book a separate day to fit shocks so that they are done properly and we can sort any issues if they arise. If you require parts to be provided please advise us with plenty of time ahead of your booking and we will see how we can help. Parts sourced by customers are the responsibility of the customer, and if the booked work cannot be undertaken on arrival because the supplied parts are not suitable for purpose then the full job fee is still payable as in T&C Item 6.
11/ Our bump steer service is priced POA due to the differences we can encounter between different cars to get the work done. The service includes checking the bump steer, adjusting the bump steer if the correct parts are fitted to the vehicle and then resetting the toe afterwards to it's original setting. The vehicle having it's bump steer set should be ready to drive with the correct wheel alignment having already been set. If you are happy with your alignment then all we require is the settings that it is currently at then we can get on with the work. If you need the wheel alignment to be carried out first we can provide you with this service at it's normal cost price. Depending on the vehicle this may take the booking into a second day, you will be advised on this being the case when you make your booking. If the correct parts required to adjust the bump steer are not fitted to the vehicle, we can still check the bump steer to see if it needs adjusting, but if it does we will need to return another day when the correct parts are on the vehicle so that we can finish the service. The return trip we be chargeable as in T&C Item 6.
12/ We have many years of experience in the Automotive and Motorsports industries and pride ourselves on being good at what we do. As we provide a setup service not a build service, it is the owner's and/or driver's responsibility to check that the vehicle is safe for use after we complete our adjustments. We will tighten everything that we loosen and adjust at the end of adjusting the settings but the sole roadworthy responsibility falls with the vehicle owner or operator. Rubilah Ltd. T/A All Square Wrap 'n Ride will not be held responsible for any accidents, damage or other mechanical issues arising from vehicle use after we complete the chassis setup. Mechanical safety is always the vehicle owner's and/or driver's responsibility before use.
13/ Verbal and Physical abuse towards our staff and damage to equipment will not be tolerated and will be met in every case with Police being called and prosecution sought along with full payment being made.
14/ 'Custom' geometry setups away from the manufacturer's standard settings are at the discretion of the vehicle owner, operator and/or driver and the owner, operator and/or driver accepts responsibility for the change in handling and grip levels of the vehicle on it's non-factory settings. Third parties requesting the custom geometry for their customer assume responsibility on behalf or the vehicle owner and / or driver. Rubilah Ltd. T/A All Square Wrap 'n Ride cannot be held responsible for any loss, damage or dis-satisfaction for a customer choosing a setup that is non-standard. Whilst we can provide experienced advise as to setup changes, these changes can have different effects from vehicle to vehicle and the owner and/or driver has the ultimate decision to choose these settings or not. We advise owner's and/or drivers to research handling changes and what geometry adjustments can do before deciding to choose custom geometry. All liability for custom geometry, whether researched or not, falls with the owner and/or driver when booking with us.
15/ If multiple services are booked with us we will endeavour to complete them in one day where possible. This may not be possible if a shock absorber supply and fit and track setup are booked if the shock absorber fitment is a lengthy process on that particular vehicle. If it is likely that the work will take more than one day you will be advised on this when booking.
16/ As we operate a mobile service we work at the mercy of the weather. If the place we are working at has no shelter then a free of charge re-booking may have to take place in the case of inclement weather. If a covered place is provided for us to work then there should be no problems in carrying out the work. Please advise us of the workplace ahead of your booking so that alternative plans for our services can be made if needed. Any bookings made for our unit are not affected by any weather conditions other than snow for accessing the unit.
17/ If we have supplied / fitted stickers we recommend that you do not jet wash the vehicle for at least 48 hours afterwards. This is especially the case when fitted in cold weather in order to give the adhesive chance to stick or if the stickers have been applied with water for positioning purposes. Any problems resulting from stickers lifting from being washed to soon, or damage to stickers through use of detailing equipment are the sole responsibility of the customer and can be replaced and refitted for the cost of the item (plus fitment cost where applicable.)
18/ We will not guarantee any sticker or wrapping work where the vehicle has had a ceramic coating applied without it being comprehensively compound cut from the bodywork first. Adhesive does not stick to ceramic coating meaning that the wrap or sticker will fail over time or not stick at all. This is solely the customer's responsibility to ensure that their vehicle or item is presented in a condition suitable for applying a wrap or sticker.
19/ Any wrap / vinyl life dates that we give you are based upon the manufacturers specification sheet and are based on a vertical positioning on a vehicle. Due to UV, weather conditions and other factors, horizontal life of wrapping / vinyl materials is considerably less (ie. on roofs and bonnets.) If you wish to know more on the expected life or warranted life of your wrap or vinyl we will be happy to point you in the direction of the manufacturer's specifications. Any wrap or vinyl left on a vehicle too long or cared for incorrectly will result in it's warranty being void by the manufacturer meaning that the manufacturer and/or Rubilah Ltd. T/A All Square Wrap 'n Ride cannot be held responsible for any damage caused.
20/ Once any artwork for graphics, liveries and stickers have been authorised by the customer (whether or not they are the end user of the graphics), any copyright infringements if copying logos or other artwork fall solely on the customer as the authorising party in the transaction. Rubilah Ltd. T/A All Square Wrap ‘n Ride accept no responsibility for copyright infringements based on a customer’s requests.
21/ Our track support service price is for 1 day at the chosen circuit and also covers our fuel to the venue. Services for the day will be included in whatever is decided between us and the customer. This information can be documented on an email, text, WhatsApp or other form of messaging service. Payment for track support is required ahead of the date and is to be paid via bank transfer. If the test / race day has to be cancelled for unforeseen circumstances we will provide you with a voucher to be used on another suitable day in the future. We will provide basic hand tools, pressure gauges and other reasonable equipment to use on the day. Vehicle specific items such as specialist wheel sockets, lifting and fuelling equipment and laptops are the responsibility of the vehicle / team owner. We can provide data analysis on the day by means of renting our Racelogic system at £50 per day in addition to the regular track support price.
22/ Online orders will be dispatched as soon as possible once the order has been processed. A normal time for delivery is about 48hrs after order processing. Sometimes this may be less and sometimes more. This will vary depending on the time and day of the order, force majeure (ie. global pandemics) as well as stock levels and the time when we can process your order. We will endeavour to process your order as soon as possible and will be in contact with any issues. You must leave contact details when placing an order.
23/ Occasionally there will be items showing as 'In Stock' in our online shop that may unfortunately be out of stock, If this is the case we will let you know as soon as possible and discuss how you would like to proceed. This may be due to a number of factors such as an identical recent order using up the last of the stock, not being able to update stock levels or suppliers having run out. We apologise in advance if this is the case.
24/ Any items that a customer wishes to return must be unopened and unused within 7 days of receipt. Alternatives to this will be listed specifically on the item's description page, examples of this will be Nitron, KW, Gaz and Intrax coilovers that are normally made to order. Any made to order items cannot be cancelled with a full refund after the manufacturer has started making them. Cancellation can only happen IF the manufacturer approves, and any refunds will be made less penalties and charges from the manufacturer. Proof of the date of receipt will be asked for when asking for a refund. The P&P for items no longer required will be at the expense of the customer. P&P for items returned for warranty purposes will need to be paid by the customer initially, however if the warranty claim is upheld by the manufacturer whose item is faulty then a replacement will be sent out along with a refund of P&P for the return of the item. If a warranty claim is not upheld then no refund the P&P will be paid. The customer may request the item back from it's failed warranty check but will have to pay the P&P on this too. Any items returned as 'not required' but found to have been used, fitted or modified in any way will not be refunded.
25/ Damage and injuring arising from misuse or failure of parts purchased from us is at the liability of the end user. Once the part is fitted to the vehicle we cannot guarantee quality of fitment, damage incurred during fitting, damage incurred during use or force majeure. We will not pay for new parts, repairs, injuries or compensation, legal fees, inspections, estimates or anything else not covered here through product failure in use. Any products used in motorsports or on some form or circuit whether it be permanent or temporary (ie. hillclimb or rally) are not covered for failure during use due to extremely high loads in contact, crashes and excursions off of the curcuit. Inspection of the vehicle should be a routine part of motorsport and issues should be highlighted during this process to ensure the end user's safety.
26/ Any vehicles left with us at our Workshop share are only covered by our insurance for damage caused to them whilst working on the vehicle as part of our standard business liability. Vehicles in the unit are not covered for Fire, Theft, Flood or any other partial or full loss. We strongly recommend that an insurance policy is in place for any vehicles left with us. Any vehicles not insured are left at the Workshop share with the full understanding and acceptance of the owner and/or customer who assumes full responsibility that they are not covered by our insurance for anything other than damage caused by us whilst we are physically working on the vehicle.

By booking with us or purchasing from us you understand and accept these Terms and Conditions.

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